Our Commitment to Privacy
Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our clients and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices and our customers' needs.
What Information Do We Collect?
When you visit our website, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Website use information collected on an aggregate basis as you and others browse our website.
1. Personal Information You Choose to Provide
Credit Card Information
If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
2. Website Use Information
Like other commercial websites, our website utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the Websites visited just before and just after our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual. Traffic Data is generally anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience of the Services. However, some Traffic Data may be attached to Personal Information, and we consider all that data to be Personal Information and protect as such.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for the purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. As a customer, you can notify us at connectwithus@rootsandharvest.com of your desire not to receive these offers.
How Do We Use Information We Collect from Cookies?
We use Website browser software tools such as cookies and Web server logs to gather information about our website users' browsing activities, in order to constantly improve our website and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our customers and prospective customers.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.
Sharing Information with Affiliates
From time to time you may notice offers from outside companies advertised on our website. We take measures to select product or service providers that are responsible and afford privacy protections to their customers. However, we cannot make any representations about the practices and policies of these companies.
Sharing Information with Strategic Partners
We may enter into strategic marketing alliances or partnerships with third parties who may be given access to personal information including your name, and address for the purpose of providing you information regarding products and services that we think will be of interest to you. In connection with strategic marketing alliances or partnerships, we will retain all ownership rights to the information, and we will not share information regarding your personal financial data.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at connectwithus@rootsandharvest.com.
How Do We Secure Information Transmissions?
When you send the confidential personal credit card information to us on our website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website.
Other emails that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as account numbers to us through an unsecured email.
How Do We Protect Your Information?
Information Security. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Valuation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality, and quality of our information.
Employee Access, Training, and Expectations. Our corporate values, ethical standards, policies, and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing connectwithus@rootsandharvest.com.
Do We Disclose Information to Outside Parties?
We may provide aggregate information about our customers, sales, Website traffic patterns, and related Website information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
What About Other Websites Linked to Our Website?
We are not responsible for the practices employed by Websites linked to or from our website nor the information or content contained therein. Often links to other Websites are provided solely as pointers to information on topics that may be useful to the users of our website.
International Privacy Laws
If you are visiting Roots & Harvest from outside the United States, please be aware that you are sending information (including Personal Data) to the United States where our servers are located. That information may be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the United States) may not have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage, and use of your personal data will at times continue to be governed by this Privacy Policy.
Your Rights and Choices
The CCPA provides consumers with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
(This applies to Residents of California, Colorado, Connecticut, Utah, Virginia, and other states may have additional rights as described below in the section titled "Your California and Other State Privacy Rights").
Your carrier's standard messaging rates apply to your entry or submission message to any Roots & Harvest text message service, our confirmation, and all subsequent text message correspondence. Roots & Harvest does not charge for any content; however, downloadable content may incur additional charges from your cell phone provider. Please contact your wireless carrier for information about your messaging and data plan(s). Your carrier may impose message or charge limitations on your account that are outside our control. All associated charges are billed by and payable to your mobile service provider.
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:: If you have any questions or comments about this notice, the ways in which Roots & Harvest collects and uses your information described in the above section, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Website: https://www.rootsandharvest.com/ccpa-request-form
E-mail: market@rootsandharvest.com
Subject Line: Roots & Harvest - CCPA Compliance
Postal Address:
Roots & Harvest
ATTN: CCPA Compliance
4440 Muhlhauser Rd, Suite 300
West Chester, OH 45011
Or call us at: 877-509-3457
Changes to Our Privacy Notice: Roots & Harvest reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
What Information Do We Collect?
When you visit our website, you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Website use information collected on an aggregate basis as you and others browse our website.
1. Personal Information You Choose to Provide
Credit Card Information
If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you may need to provide the following information:
- Name
- Mailing address
- Credit card number
- Home and business phone number
- Email Information
2. Website Use Information
Like other commercial websites, our website utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our website is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the Websites visited just before and just after our website. This information is collected on an aggregate basis. None of this information is associated with you as an individual. Traffic Data is generally anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience of the Services. However, some Traffic Data may be attached to Personal Information, and we consider all that data to be Personal Information and protect as such.
- What Are Cookies?
Cookies are a feature of the Web browser software that allows Web servers to recognize the computer used to access a website. Cookies are small pieces of data that are stored by a user's Web browser on the user's hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Website by the same user or to use the information to streamline the user's transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized. For more information about cookies and how to control and disable your cookies, please visit https://cookies.insites.com.
How Do We Use the Information That You Provide to Us?
Broadly speaking, we use personal information for the purposes of administering our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. The lists used to send you product and service offers are developed and managed under our traditional corporate standards designed to safeguard the security and privacy of our customers' personal information. As a customer, you can notify us at connectwithus@rootsandharvest.com of your desire not to receive these offers.
How Do We Use Information We Collect from Cookies?
We use Website browser software tools such as cookies and Web server logs to gather information about our website users' browsing activities, in order to constantly improve our website and better serve our customers. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our website to better meet the needs of our customers and prospective customers.
Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our website as they move from one page to another. Web server logs allow us to count how many people visit our website and evaluate our website's visitor capacity. We do not use these technologies to capture your individual email address or any personally identifying information about you although they do permit us to send focused online banner advertisements or other such responses to you.
Sharing Information with Affiliates
From time to time you may notice offers from outside companies advertised on our website. We take measures to select product or service providers that are responsible and afford privacy protections to their customers. However, we cannot make any representations about the practices and policies of these companies.
Sharing Information with Strategic Partners
We may enter into strategic marketing alliances or partnerships with third parties who may be given access to personal information including your name, and address for the purpose of providing you information regarding products and services that we think will be of interest to you. In connection with strategic marketing alliances or partnerships, we will retain all ownership rights to the information, and we will not share information regarding your personal financial data.
Notice of New Services and Changes
Occasionally, we may also use the information we collect to notify you about important changes to our website, new services and special offers we think you will find valuable. As our client, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email request at connectwithus@rootsandharvest.com.
How Do We Secure Information Transmissions?
When you send the confidential personal credit card information to us on our website, a secure server software which we have licensed encrypts all information you input before it is sent to us. The information is scrambled en route and decoded once it reaches our website.
Other emails that you may send to us may not be secure unless we advise you that security measures will be in place prior to your transmitting the information. For that reason, we ask that you do not send confidential information such as account numbers to us through an unsecured email.
How Do We Protect Your Information?
Information Security. We utilize encryption/security software to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.
Valuation of Information Protection Practices. Periodically, our operations and business practices are reviewed for compliance with corporate policies and procedures governing the security, confidentiality, and quality of our information.
Employee Access, Training, and Expectations. Our corporate values, ethical standards, policies, and practices are committed to the protection of customer information. In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions.
How Can You Access and Correct Your Information?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing connectwithus@rootsandharvest.com.
Do We Disclose Information to Outside Parties?
We may provide aggregate information about our customers, sales, Website traffic patterns, and related Website information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.
What About Legally Compelled Disclosure of Information?
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.
What About Other Websites Linked to Our Website?
We are not responsible for the practices employed by Websites linked to or from our website nor the information or content contained therein. Often links to other Websites are provided solely as pointers to information on topics that may be useful to the users of our website.
International Privacy Laws
If you are visiting Roots & Harvest from outside the United States, please be aware that you are sending information (including Personal Data) to the United States where our servers are located. That information may be transferred within the United States or back out of the United States to other countries outside of your country of residence, depending on the type of information and how it is stored by us. These countries (including the United States) may not have data protection laws as comprehensive or protective as those in your country of residence; however, our collection, storage, and use of your personal data will at times continue to be governed by this Privacy Policy.
Your Rights and Choices
The CCPA provides consumers with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
(This applies to Residents of California, Colorado, Connecticut, Utah, Virginia, and other states may have additional rights as described below in the section titled "Your California and Other State Privacy Rights").
- Access to Specific Information and Data Portability Rights. You have the right to request that Roots & Harvest disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable request, we will disclose to you:
- (i) the categories of personal information we collected about you.
- (ii) the categories of sources for the personal information we collected about you.
- (iii) our business or commercial purpose for collecting or selling that personal information.
- (iv) the categories of third parties with whom we share that personal information if any.
- (v) the specific pieces of personal information we collected about you (also called a data portability request).
- (vi) if we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- (a) sales, identifying the personal information categories that each category of recipient purchased; and
- (b) disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.
- Deletion Request Rights. You have the right to request that Roots & Harvest delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:
- (i) complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- (ii) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- (iii) debug products to identify and repair errors that impair existing intended functionality.
- (iv) exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- (v) comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- (vi) engage in public or peer-reviewed research in accordance with Section 1798.105 (d)(6) of the CCPA.
- (vii) enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- (viii) comply with a legal obligation; or
- (ix) make other internal and lawful uses of that information that are compatible with the context in which you provided it.
- Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- (i) provide sufficient information that allows us to reasonably verify you are the person about whom we collect personal information or an authorized representative; and
- (ii) describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
- Response Timing and Format. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
- Non-Discrimination. We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- (i) deny you goods or services.
- (ii) Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- (iii) provide you with a different level or quality of goods or services.
- (iv) suggests that you may receive a different price or rate for goods or services or a different level or quality of goods or services. However, we may offer you certain financial incentives permitted by the CCPA that can result in different prices, rates, or quality levels. Any CCPA-permitted financial incentive we offer will reasonably relate to your personal information's value and contain written terms that describe the program's material aspects. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
Your carrier's standard messaging rates apply to your entry or submission message to any Roots & Harvest text message service, our confirmation, and all subsequent text message correspondence. Roots & Harvest does not charge for any content; however, downloadable content may incur additional charges from your cell phone provider. Please contact your wireless carrier for information about your messaging and data plan(s). Your carrier may impose message or charge limitations on your account that are outside our control. All associated charges are billed by and payable to your mobile service provider.
- You can unsubscribe at any time by texting STOP. Your consent to receive text messages is not a condition of purchase. Message and data rates may apply.
- You represent that you are the owner or authorized user of the wireless device you use to subscribe to our text message service, and that you are authorized to approve the applicable charges.
- We will not be liable for any delays or failures in your receipt of any text messages, as delivery is subject to effective transmission from your network operator and processing by your mobile device. Carriers are not liable for delayed or failed messages. Our text message services are provided on an AS IS, AS AVAILABLE basis.
- Data obtained from you in connection with our text message service may include your cell phone number, your carrier's name, and the date, time, and content of your messages to us and other information that you may provide. We may use this information to contact you and to provide the services you request from us, and to otherwise operate, develop and improve the service. Your wireless carrier and other service providers may also collect data about your text usage, and their practices are governed by their own policies. We will only use information you provide to the service to transmit your text message or as otherwise described in our privacy policy. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation, or governmental request; to avoid liability; or to protect our rights or property. When you complete forms online or otherwise provide us information in connection with the service, you agree to provide accurate, complete, and true information.
- Our text message service and the content and materials provided through the service are proprietary to us or our licensors and are for your personal, noncommercial use only. You shall not damage, impair, interfere with, or disrupt the service or its functionality.
- We reserve the right to alter these text message terms and conditions from time to time. We may suspend or terminate our text message service to you if we believe that you are in breach of our terms and conditions. Your service is also subject to termination if your wireless service terminates or lapses.
- Terms are subject to change.
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:: If you have any questions or comments about this notice, the ways in which Roots & Harvest collects and uses your information described in the above section, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:
Website: https://www.rootsandharvest.com/ccpa-request-form
E-mail: market@rootsandharvest.com
Subject Line: Roots & Harvest - CCPA Compliance
Postal Address:
Roots & Harvest
ATTN: CCPA Compliance
4440 Muhlhauser Rd, Suite 300
West Chester, OH 45011
Or call us at: 877-509-3457
Changes to Our Privacy Notice: Roots & Harvest reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice's effective date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.